Payment Risk Operations Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Payment Risk Operations Analyst

We are looking for an experienced Analyst to join our Payments Risk Operations team. This role is ideal for professionals who excel at navigating complex cases, managing high-stakes long-term projects, and balancing compliance requirements with a customer-centric mindset.

In this role you will be contributing to our sustainable business growth, ensuring that both Adyen and its customers remain aligned with Payment Networks’ regulations and our internal risk appetite. You will act as a strategic partner to our global customers, educating them on compliance landscapes while proactively identifying and mitigating emerging threats across the full payment ecosystem. In addition, you will partner closely with our internal Compliance, Sales, Account Management, Product and Partnership teams to optimize internal processes and develop scalable solutions that protect our portfolio. By translating complex requirements into actionable strategies, you will be responsible for mitigating non-compliance losses and driving operational excellence at scale.

The ideal candidate possesses a strong analytical skillset, a proven track record in managing cross-functional projects, and the ability to scale complex operations in a fast-paced environment.

What You’ll Do

• Acquiring & Issuing Exposure: Work across both the acquiring and issuing domains, applying network rules and risk principles holistically to support end-to-end payment flows and ensure consistent compliance across the full transaction lifecycle.
• Risk & Compliance Ownership: Take ownership of risk mitigation by championing a proactive risk culture within the first line of defense. You will achieve this through consistent engagement, training, and cross-functional collaboration.
• Industry Expertise: Stay up to date on Payment Network requirements and Adyen’s product evolution. You will translate these updates into operational strategies and provide expert guidance to both customers and internal stakeholders.
• Portfolio Monitoring: Design and implement scalable processes to monitor our customers’ portfolio, ensuring continuous alignment with Payment Networks.
• Operational Excellence: Systematically drive process improvements to ensure that high-quality outcomes and risk mitigation scale alongside our business growth both for Adyen and its customers.
• Non-compliance Case Management: Manage non-compliance notifications from networks by collaborating with customers, Account Management, Product and Partnerships teams to resolve issues with speed and precision.
• Strategic Enablement: Partner with internal stakeholders to establish risk strategies that support our global expansion and long-term business goals.
• Data Security Expertise: Act as a subject matter expert on PCI DSS. You will manage data security incidents from a scheme perspective and handle complex inquiries for both internal and external partners.
• Technical Navigation: Navigate the global payment landscape by deeply understanding our technical infrastructure and how complex products interact.

Who You Are

• Experienced Analyst: You have 3+ years of experience in a fast-paced environment; experience in acquiring or issuing is a significant plus.
• Analytical and Strategic Mindset: You are detail-oriented and organized, with a natural ability to use data to solve critical problems. You show sound judgment and flexibility, with the ability to navigate ambiguity and change course swiftly when needed.
• Ambitious Self-Starter: You thrive in environments with minimal supervision, possessing the ‘ownership’ mindset to run your area of responsibility like your own business.
• Payments Savvy: You have a solid understanding of Network rules and the payments landscape (or the curiosity to master them quickly).
• Influential Communicator: You can translate complex compliance and network requirements into clear, actionable steps for customers and internal stakeholders.
• Collaborative Partner: You possess excellent people skills and can build strong relationships with stakeholders across different cultures, disciplines, and seniority levels.
• Customer-Centricity: You approach every challenge with a ‘customer-first’ lens, ensuring that our compliance requirements are implemented while delivering the best possible experience for our customers. 
• Project Manager: You are comfortable stepping into a Project Manager role when collaborating with cross-functional teams.

The base salary range for this role in San Francisco is $90,000–$125,000. The total compensation package also includes equity (RSUs). 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.