Technical Support Engineer, Mandarin & English Speaker

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique challenges and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

Technical Support Engineer 

Adyen is looking for a Technical Support Engineer in Shanghai, with 1-3 years of experience to strengthen our growth in South Asia. You will operate as a first interface with Adyen’s merchants across the globe. The cool thing is that you're directly working with the (technical) teams of our amazing merchant base. Changes you make for them have direct impact on their ability to take payments and further grow their – and our own – business. In order to do this, you will be working closely with multiple different teams, such as Sales, Account Management and Product Development.

What you’ll do

  • Provide our customers all the help and instruments that they need in order for them to successfully take payments anywhere throughout the world
  • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
  • Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience
  • Advising merchants regarding the best implementation practices and also address specific merchants’ issues
  • Serving as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel

Who you are

  • You love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email
  • You have affinity for or a strong interest in technical processes
  • You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
  • You're creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
  • You're able to or have a keen interest in writing scripts, SQL, PHP, python or Java code
  • You're a team player, who takes personal responsibility for tasks and you enjoy working independently
  • You have the ability to interfacing seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences)
  • You have native, bilingual or full professional proficiency (written and verbal) in English and Mandarin

Our Diversity, Equity, and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to solve them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Even if you don't meet 100% of the criteria, Adyen encourages you to reconsider and apply. We look forward to your application.


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

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Tech careers

Since building our platform from scratch, our engineers have continuously been reshaping the payments landscape. We’re looking for people who can see the bigger picture and work towards it from inception to implementation.

More about Tech ›

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