Payments Operational Rules Specialist

This is Adyen

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Speed is the foundation of our company. We think fast. We work fast. We launch fast. We are honest, direct, and try to have some fun too. We’re creating our own path, with a global team driving sustainable growth. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Payments Operational Rules Specialist

In order to build a sustainable business, Adyen, as a financial institution, needs to know at all times what our customers are up to and whether this is in line with the rules and regulations of the leading global Card Schemes Payment Networks, as well as with our risk appetite. The Payment Networks Operations team is responsible for ensuring that our merchants are and remain compliant with these rules and regulations.


The Payment Networks Operations team based in Mexico City works closely with its counterparts in São Paulo, San Francisco and Amsterdam, as well as with our Global Compliance department. You will join a dynamic and fast-growing team that continuously strives to iterate and improve on existing processes. You are somebody who takes ownership, learns fast and has a critical mindset that seeks to optimize our risk-control efforts. In addition to providing ongoing guidance to our merchants, Underwriting and Commercial teams, you will also be in direct contact with local clearing houses (camaras de compensacion) such as Prosa, Visa and MasterCard, and the Card Schemes (Titulares de Marca o banderas), such as Carnet, Visa, Mastercard, and American Express and with the local referee (Arbitro Operativo).

What You Will Do

  • You will join a dynamic and growing team.
  • Take ownership over our operational merchant risk management (with a focus on Card Scheme and Payment Network compliance risk).
  • Establish and improve  processes to help Adyen monitor its merchant portfolio against Card Scheme and Payment Networks rules.
  • Provide daily expertise on PCI DSS and data security inquiries, both internally and externally.
  • Manage merchants’ data security incidents from a Card Scheme and Payment Network perspective.
  • Manage non-compliance notifications from the Payment Networks by working closely with our merchants, Account Managers, Payment Network partners, and other stakeholders.
  • Identify relevant Payment Networks rule updates and provide ongoing guidance to our merchants and internal teams, including Underwriting, Sales and Account Management.
  • Work as an intermediary between the Compliance department and other teams, to strengthen Card Scheme, Payment Network and local payment rules (Contrato Interbancario Domestico) knowledge and education across the global business
  • Help internal teams establish strategies that align with global objectives to ensure controlled and sustainable growth of the business.
  • Office First Culture - We love working together! Due our hybrid work model, we expect you to come to the office three days per week and work remotely twice.



Who You Are

  • Previous experience with Card Schemes and domestic Payment Networks will be considered a plus.
  • You are detail-oriented and organized.
  • You are a self-starter and have the ability to thrive in a start-up environment with minimal supervision and run things like your own business.
  • Knowledge of payment networks with specific experience in the e-commerce landscape is a plus but not required.
  • Ability to convey scheme requirements to our merchants, commercial teams, and other internal stakeholders.
  • You have a natural sense of urgency, there is no tomorrow.
  • You have solid people skills, specifically you will be able to collaborate with a variety of internal and external stakeholders and merchants from varying disciplines and cultures.
  • You possess sound judgment and the flexibility to pivot in changing courses in order to solve problems swiftly.
  • Bachelor’s Degree.



Who we are
Adyen is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Spotify, Google, Rappi, Reservamos, Inovasport and Farmacias del Ahorro.


Our Diversity, Equity and Inclusion commitments
Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Operational careers

The engine of Adyen is stoked by our operational employees. They’re our legal experts, number crunchers, customer support team, recruiters, information security, HR, and communications specialists.

More about Operational ›

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