Senior Implementation Engineer

Professional Services Chicago

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Implementation Engineer 

Adyen is looking for a Senior Implementation Engineer to manage new implementations and/or enhancements for our quickly growing portfolio of merchants. You will work with Adyen's largest merchants globally to solution, consult, troubleshoot, implement, and launch scalable technical integrations. This position is based in our new North American tech hub in (city name), and the ideal candidate is both consultative and technical.

Senior Implementation Engineers have a solid understanding of and hands-on experience with technology, integration design, project management and a strong merchant focus. As a Senior Implementation Engineer/Implementation Manager , you will be the primary point of contact for our merchant's technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform. 

As a Senior Implementation Engineer you won’t just work in the business; you’ll work on the business. Going beyond exceptional project execution, you will enhance your value through 'multiplier' behaviors, such as implementing and enhancing scalable practices within the Implementation team and across functions. You will not only continue to improve your own performance, but also the performance of the teams around you. You lead by example and are respected by your peers for your judgment and advice.

Whether working directly on your own projects or stepping in as a consultant, you are relentlessly focused on delivering results for our customers and internal stakeholders. You will dive deep into projects that have a transformative impact on our customers' success, channeling your energy and expertise into actions that directly resonate with and benefit the customer.

What you'll do:

  • Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
  • Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.
  • Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
  • Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes. 
  • Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
  • Elevate the team’s performance with your thought leadership, by mentoring and coaching other members of the Implementation Engineering team

Who you are:

  • 7+ years of consultative professional experience (Solution Engineering, Customer Success, Management Consulting, Finance, etc.) 
  • Minimum of 5 years of experience in a technical role, with proficiency in web API’s preferred. Proficiency with various programming languages (e.g. Java, C#, Python, Ruby) would be a plus as well as web technologies and frameworks (HTML, CSS, JavaScript) 
  • Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDKs, etc.), and desire to improve technical acumen
  • Excellent communication skills; proven ability in leading meetings with high-level decision makers
  • Ability to identify and clearly communicate pragmatic solutions to complex integration problems
  • Proven ability to operate independently and successfully navigate an ambiguous environment 
  • Team player mindset with the ability to positively influence, elevate the teams around you, and challenge the status quo

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

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