Senior Account Manager

Amsterdam

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos and Spotify.

Senior Account Manager

We’re looking for a Senior Account Manager to join our team in Amsterdam. You’ll be managing relationships with Adyen’s existing client base in the Netherlands and with international merchants. You will not focus on sales to new clients, however is a key part of the role upselling Adyen’s products and services to expand Adyen’s share of wallet. With a strategic mindset and a hands-on approach, you’ll drive the growth for some of the world’s leading companies.

What you’ll do

  • Be the main point of contact for your merchants, proactively build strong relationships and navigate organizations to align the right external and internal stakeholders
  • Provide strategic and consultative advice to help influence and fulfill the payment strategy of your merchant
  • Own and grow a portfolio of key merchants, meeting our team’s strategic and financial goals
  • Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects
  • Serve as an extensive source of knowledge for your colleagues in the account management team and other departments.

About you

  • Strong interpersonal skills and the ability to develop strong working relationships at all organisational levels and functions, both inside and outside of Adyen
  • Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
  • Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
  • Comfortable in presenting to technical stakeholders about the nuances of payments as well as leading high-level technical discussions
  • Excited to lead and manage multiple projects, with escalation management skills and the ability to prioritize time-sensitive, cross-functional initiatives in a fast-paced environment
  • Ability to interface seamlessly with a global multicultural team (culturally aware, adjusts communication style to audiences)
  • 7+ years relevant experience in a relationship management position or consulting with a focus on complex enterprise software, technical infrastructure or financial services
  • You have full professional proficiency (written and verbal) in Dutch and English. An additional language would be a plus. 

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.

 


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Commercial careers

Our sales, marketing, design, and content teams increase awareness about our product, guide companies through the complex payments landscape, helping them find the best solution for their business.

More about Commercial ›

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