Monitoring Operations Analyst


This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated to help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify. 

Monitoring Operations Analyst

We are looking for an experienced specialist to join our Monitoring Operations team. As part of the Monitoring Operations team in Amsterdam you will be working closely with Risk, Account Management, Compliance, and other Merchant Operations teams.

What you’ll do

  • Work on a broad variety of operational risk management topics with the possibility to specialize and take ownership of your own projects;
  • Monitor fraud and chargeback levels for the global portfolio and provide proactive notifications to wider Risk Teams, merchants, and relevant stakeholders;
  • Perform content monitoring for the global portfolio in order to ensure our merchant portfolio is not providing prohibited products or services;
  • Transform and use data to drive powerful decision-making and keep an holistic overview of our customer portfolio;
  • Optimize and document processes and workflows;
  • Deliver insights in the form of dashboards or reports of operational and compliance objectives. 

Who you are

  • Fluent spoken and written English;
  • 2+ years professional working experience;
  • You have knowledge or a good understanding of risk management in a regulated industry;
  • You like to work in a high-paced environment where there may be a need to quickly shift priorities;
  • You are able to work both on your own and with others, taking ownership where your knowledge is needed. At the same time you are a strong collaborator who is comfortable with connecting with colleagues across different teams and cultures, sharing ideas to improve efficient teamwork;
  • Experience with Python, SQL, and/or Pyspark is a plus. 

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical opportunities are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application. 

Ready to meet us?

If this role looks like your next challenge, apply by clicking the below link. We can’t wait to meet you!

The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Operational careers

The engine of Adyen is stoked by our operational employees. They’re our legal experts, number crunchers, customer support team, recruiters, information security, HR, and communications specialists.

More about Operational ›

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