Manager, Customer Success

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. 

Manager, Customer Success

As the Manager for our Customer Success team, you'll lead a dynamic group responsible for providing top-tier service to our portfolio of mid-sized, fast-growth customers. Through a pooled customer success approach, your team will focus on efficiency and proactivity, driving growth and retention in our North America portfolio as we scale.

What you’ll do

• Build strong relationships with our customers, accelerating product adoption and demonstrating value.
• Coach and mentor customer success managers, fostering a collaborative and supportive team environment.
• Lead day-to-day operations, including customer escalations and critical negotiations.
• Define and monitor commercial objectives, ensuring the success of our North American portfolio.
• Collaborate with cross-functional teams to enhance customer experience and drive initiatives for increased productivity and satisfaction.

Who you are

• You have 5 years of experience in a customer-facing B2B role in technology, with 3+ years of people management experience.
• Experience in the Payment industry is a plus.
• You possess strong leadership and interpersonal skills, with a genuine interest in our products and industry.
• You thrive in a fast-paced, entrepreneurial environment and excel at thinking big picture and scale.
• You're committed to diversity, equity, and inclusion, and value the contribution of diverse perspectives in solving business challenges.

Other Job Details:

• Based out of our Chicago office
• Full-time position with a minimum of 40 hours/week
• Some domestic and international travel required

Our Commitment to Diversity, Equity, and Inclusion:

At Adyen, we believe that diversity of thought drives innovation. We welcome individuals from all backgrounds and cultures to join us in solving our unique business and technical challenges. No matter who you are or where you're from, we encourage you to bring your true self to work.

What's Next?

If you're ready to take on a new challenge and join a team that's shaping the future of finance, we want to hear from you. Apply now and let's build something great together. We aim to provide a smooth and enjoyable candidate experience, with a response to your application within 5 business days.

Please note that this role is based in Chicago, as we believe in the value of in-person collaboration. We do not offer remote-only roles.