Customer Due Diligence Analyst

Merchant Operations San Francisco

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.


Customer Due Diligence Analyst

Adyen is looking for a hands-on CDD Analyst for our Underwriting Team with experience in the payments and/or finance industry to contribute to the growth and scaling of our customer base in North America. In this role, you will onboard all of the accounts and  perform necessary enhanced due diligence by reviewing KYC documentation and assess potential anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that the KYC (Know-Your-Customer) documents are up-to-date whilst remaining compliant. You are expected to be very detail-oriented, take a risk-based approach, have the ability to think critically, always think about scalability, all while maintaining a high level of integrity. 


What you will do

  • Execute upon Know-Your-Customer (KYC) and Customer Due Diligence (CDD) procedures. 
  • Collect and analyze customer information whilst adhering to Adyen’s policies and North America regulators (OCC, FinCEN, FINTRAC, OCC, etc.)
  • Perform KYC checks on our merchants, collect and verify relevant documentation and iterate on the process flow.
  • Guide our merchants and be a Point of Contact for all things CDD related.
  • Be an internal product advocate, drive process improvements and feedback on automation within our workflows.
  • Be an internal advisor for CDD related questions in the local office and our broader North America team.
  • Align with your peers based in our regional offices and global teams to ensure consistency throughout our global CDD process.


Who you are

  • 2+ years experience in Customer Due Diligence/Enhanced Due Diligence/KYC
  • Fluent Spanish speaker (required)
  • Knowledgeable of AML/ATF concepts
  • You have a great sense of responsibility and you prioritize tasks based on business needs
  • You have a natural tendency to be curious and think outside of the box
  • You are comfortable navigating ambiguity in an unstructured work environment and enjoy working with people from different cultures and backgrounds 
  • You are a great communicator with a strong team spirit, not afraid to step out of your comfort zone
  • You have an analytical and critical mindset
  • You get a sense of achievement from solving operational problems and helping others
  • You are operationally oriented with an eagerness to pick up and drive projects with cross-functional teams
  • Willing to travel occasionally

The annual base salary range for this role is $95,000-$125,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!


What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.


San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Apply now

The Adyen Formula

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

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Operational careers

To build the world's most customer-focused financial technology platform, we need as many different perspectives as possible. We’re looking for people from all sorts of backgrounds to contribute.

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