Desktop Support Engineer

Infrastructure Amsterdam

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Desktop Support Engineer

We are looking for an Desktop Support Engineer at the start of their career to provide comprehensive support to our teams and employees in resolving IT-related issues. 

Going beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities with a hands-on attitude and a genuine passion for assisting others in optimizing the productivity of our dynamic workforce.

What you’ll do:

  • Provide a wide range of desktop support to all our employees. You are comfortable doing this face-to-face and remotely via ticketing, internal messaging, emailing and calling.
  • Play a key role in optimizing our processes and systems.
  • You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve operational efficiency.
  • Work together with our team members all across the globe.
  • Provide comprehensive support for Apple device issues, user and systems access, networking, and other IT-related tasks.
  • Make sure our IT systems and functionalities are up to date and aligned with our evolving business needs.
  • User onboarding and offboarding.

Who you are

  • You have around 1-3 years of experience in desktop support and helping people troubleshoot their IT-related issues.
  • You are able to navigate through the terminal and troubleshoot IT related issues in Linux/UNIX based systems
  • Knowledge of scripting languages such as Bash or Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
  • You have been administering services such as Google Suite, Zoom, OKTA, and LDAP
  • You are experienced with managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
  • You have experience administering new joiners' onboarding sessions and IT user training.
  • A flexible team player who can work independently and make informed decisions with a good understanding of up to date IT security practices
  • You have experience with writing and maintaining technical documentation.

Nice to have

  • Worked with config management systems such as Puppet, Ansible, or similar 
  • Experience with centrally managed packages, and you are able to deploy, update, and maintain applications on Apple end-user devices

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Apply now

The Adyen Formula

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

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Tech careers

Our engineers are building the first financial technology platform that combines payments, data, and financial services. We’re looking for more talented problem solvers to help us address a unique set of challenges.

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