Operations Academy Trainer

This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Operations Academy Trainer

Can you make learning interesting, exciting and scalable? Are you an organized trainer who excels when delivering creative & interactive learning experiences?

Do you thrive in a fast-paced, constantly-changing, entrepreneurial environment, and you aren’t afraid to ask why we do certain things, take ownership of opportunities, and roll up your sleeves to help get things off the ground?

What you'll do

• Facilitate training online and offline - across cultures and timezones for our operational employees (support, implementation management, project operations and merchant operations) on topics like; Exploring Operations, high impact communication, effective partnerships, objection handling.
• Find and motivate facilitators from the business to help co-facilitate (partial) trainings
• Setting up cross-departmental sessions and workshops to encourage cross-functional collaborations.
• Own and map training plans and schedules for the Operational teams.
• Liaise between the participants and the program managers
• Drive diverse projects that enhance the skills, knowledge and capabilities on a specific topic;

Who you are

• You have training and moderating experiences for large groups of audiences both on- and offline.
• You have worked in and enjoyed a fast-paced environment 
• You are an attentive/active listener who can unite different opinions
• Preferably, you have about 2-3 years of experience as a trainer
• You are a great storyteller who could bring any subject matter to life
• You are able to translate the business needs into the training room
• You have full professional proficiency (written and verbal) in English. 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.