Strategy & Operations Manager


This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Strategy & Operations Manager 

As a Strategy & Operations Manager, based in Amsterdam, you will be part of a strong team of individual contributors located in Amsterdam and other offices around the world. The scope of the role is global and cross-functional but you will have two main areas of focus. 

Firstly, you will be responsible for coordinating our strategy development and annual planning process (OKR methodology) - including progress tracking throughout the year - with our global leadership team. As part of that, you apply your strategic and big picture lens in connecting the dots, as well as supporting the global leadership team in identifying roadblocks or accelerators throughout the year to ensure speedy execution and maximized impact.

Secondly, you will be continuously identifying and driving cross-functional projects and strategic initiatives. In doing so, you don’t shy away from managing multiple projects at once, prioritizing as needed. You are comfortable switching between being a facilitator and being a hands-on owner of operational execution, and genuinely excited to do whatever it takes to get things done.

What you’ll do

  • Develop a thorough understanding of our global organization
  • Connect the dots and reflect on your surroundings to identify areas with potential for improvements 
  • Initiate, drive and execute global, cross-functional projects from scoping to operational implementation alongside various teams globally 
  • Continuously refine and facilitate the strategy development & annual planning processes with our global leadership team 
  • Collaborate with teams globally to sharpen their planning and tracking methodology in ways that create a healthy balance between providing structure and direction while keeping flexibility and speed
  • Drive the agenda, facilitate and track the follow-up of key meetings and offsites with a wide variety of stakeholders
  • Be an ambassador for initiating and embedding data-driven ways of working  

Who you are 

  • You have 5+ years of experience in strategy consulting, (strategic) project management or business operations; ideally in a product/tech-oriented industry
  • You have a natural curiosity that allows you to apply your strategic view, connect the dots but also translate ideas into action tomorrow 
  • You are an experienced problem solver who enjoys breaking-down complex challenges into actionable solutions
  • You are highly execution-driven and embrace hands-on operational implementation of solutions
  • You are comfortable in a fast paced, entrepreneurial environment where you will be driving multiple projects at once whilst continuously evaluating and prioritizing them to maximize impact
  • You have a strong affinity for numbers and live by an analytical approach in how you approach broad questions, build recommendations and track impact
  • You have excellent people and relationship building skills that allows you to influence and collaborate with both senior stakeholders and colleagues across all levels of the company
  • You are a strong team player and enjoy driving success collaboratively with others 
  • Ideally, you have experience working with commercial teams or in a commercial setting 

Our Diversity, Equity and Inclusion commitments  

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?  

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.

The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Operational careers

The engine of Adyen is stoked by our operational employees. They’re our legal experts, number crunchers, customer support team, recruiters, information security, HR, and communications specialists.

More about Operational ›

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