Card Scheme Ops Analyst - Sao Paulo

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Your Role

In order to build a sustainable business, we, as a financial institution, need to know at all times what our customers are up to and whether this is in line with Card Scheme regulations and our risk appetite. The Scheme Operations team is responsible for ensuring that our merchants are compliant with these regulations.

The Scheme Operations team is based in São Paulo and works closely with its counterparts in Singapore, San Francisco and Amsterdam, as well as our Compliance department.. You will join a young and fast-growing team where a lot of processes are not set in stone. You are somebody who takes ownership, learns fast and has a critical mind as you are always looking for ways to optimize our risk-control efforts. Besides providing ongoing guidance to our Merchants, Underwriting and Commercial teams, you will also be in direct contact with the card schemes, such as Visa and Mastercard.

What You’ll Do

  • Take ownership over our operational merchant risk management (with a focus on the compliance related risks).
  • Set up new processes to monitor our merchant portfolio against card scheme rules.
  • Provide daily expertise on PCI DSS and data security related inquiries, both internally and externally.
  • Manage merchants’ data security incidents from a scheme perspective.
  • Manage non-compliance notifications from the card schemes. Work closely together with our Merchants, Account Managers, Card Schemes and other stakeholders to solve these cases quickly.
  • Identify relevant card scheme rule updates and provide ongoing guidance to our merchants and internal teams, including Underwriting, Sales and Account Management.
  • Work as an intermediary between the Compliance department and other teams.
  • Help internal teams establish strategies that align with global objectives to ensure controlled and sustainable growth of the business.

Who You Are

  • You are detail oriented and organized
  • You are a self-starter and have the ability to thrive in a start-up environment with minimal supervision and run things like your own business.
  • Ability to convey compliance and card scheme requirements to our merchants and commercial teams
  • Natural sense of urgency, there is no tomorrow
  • Solid people skills, specifically you will be able to collaborate with a variety of internal and external stakeholders and merchants from varying disciplines and cultures
  • Possess sound judgment and flexibility in changing courses and solving problems swiftly
  • Knowledge of scheme rules, with specific experience in e-commerce landscape is a plus but not required
  • Previous experience with issuing will be considered a plus

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within the next couple of weeks. Our interview process tends to take between 4 or 5 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Operational careers

The engine of Adyen is stoked by our operational employees. They’re our legal experts, number crunchers, customer support team, recruiters, information security, HR, and communications specialists.

More about Operational ›

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