Risk & Fraud Analyst

This is Adyen

We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum. Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Risk & Fraud Specialist

We are looking for a Risk & Fraud Analyst to join our Risk team in Singapore. This is a part customer-facing, part product role. Key focus areas include advising and educating our stakeholders regarding fraud and chargebacks and driving risk product improvement and innovation. As the first liaison point of our risk products, you will have a direct impact on Adyen’s risk product, whilst supporting both commercial and operational teams as a subject matter expert. This role also involves working closely with other teams, such as Account Managers, Partnerships, Sales & Compliance teams.

What you'll do:

• Subject matter expert on risk and fraud topics - assisting merchants (including North Asia) leveraging Adyen’s RevenueProtect solution to minimise fraud levels and optimize revenues
• End-to-end customer management in relation to risk management and optimisation - Including data analytics and insights, performance reviews and recommendations, merchant presentations
• Analyze payment data to discover anomalies and trends for fraud and chargeback prevention
• Collaborate with product and development teams to drive product enhancements that can improve fraud prevention and mitigation.
• Project and program management on new and emerging areas of risk management - responsible for rollout of new risk products in Asia Pacific region and continuous product enhancement and iterations
• Responsible for understanding Card Scheme rules/regulations and internal procedures that affect risk, fraud and dispute management. Liaising with external stakeholders and partners regarding risk compliance programs and products.

Who you are:

• Fluent spoken and written English, an added plus if you are able to speak and write Mandarin and/or Japanese fluently as this role will support merchants from North Asia markets (i.e. China, Japan)
• You like to work in a high-paced environment where you may need to quickly shift priorities.
• You are able to work in an independent way, taking ownership of the decision making process. At the same time you are a strong collaborator who is comfortable with connecting with colleagues across different teams and cultures, sharing ideas to improve effective teamwork.
• You have strong analytic skills and experience creating impactful dashboards using BI tools (such as Looker or Tableau)
• Minimum of 4 years work experience in a similar role/capacity, with customer facing exposure
• Experience in payments risk, fraud and disputes management would be a plus
• Due to the Covid-19 situation resulting in closed borders and Global border restrictions, at this time we are only able to consider applicants who already reside in Singapore. We are reviewing the situation but will only be able to make adjustments should there be changes in border restrictions.

Who we are

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Our Diversity, Equity and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!