This is Adyen
Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.
We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.
Research Operations Manager
Identifying the needs of users and customers is critical to how we build and design experiences at Adyen. You will be our first Research Operations team member, with a mission of bringing order and efficiency to a fast-growing research team and company that loves user insights.
In this role, you will define, implement and maintain an operational infrastructure that enables efficient and scalable research for researchers, product designers, product managers, marketers and others across our global organization conducting research. This is a visionary, hands-on and collaborative role with the ability to deeply influence the impact that user insights have on business decisions...not a small challenge for a company that has doubled in size in the last year!
We’re looking for an independent, well organized self-starter with keen attention to detail and multi-tasking ability to oversee multiple research initiatives simultaneously. You have a 6th sense for opportunities to innovate and drive efficiency, and a passion for optimizing processes to increase productivity.
You’ll join a Research Team of seasoned Quantitative and Qualitative Experience Researchers that help teams across the company, from Product to Marketing, answer strategic questions about users and customers.
What you'll do
Who you are
Our Diversity, Equity and Inclusion commitments
Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.