Account Manager

This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Account Manager

For our growing team in Madrid, Spain, we are looking for and an enthusiastic and hands-on Account Manager who can learn fast and make quick decisions to provide best in class service to our merchants. At the same time you have a strategic mind, are able to build and develop solid business relationships and provide impactful payments insights to our merchants.

What you’ll do

  • Relationship management: establish productive, trusting and professional relationships with key personnel within each of the merchants of your portfolio in Spain;
  • Strategic consultation: proactively assess and validate customer needs on an ongoing basis. Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to merchants;
  • Commercial/portfolio growth: By focusing on meeting merchant needs, developing the service provided and understanding the merchant’s and Adyen’s financials, revenues, costs and margins, meets strategic and financial targets for the assigned merchant Continually reevaluate your success through the use of strategic account plans, internal reporting, and merchant feedback;
  • Collaboration: work with individuals and teams across the organization to ensure the best possible merchant experience and to develop with your colleagues professionally;
  • Feedback: serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management staff.

Who you are

  • You are someone inspired by the potential for innovation in the payments space, and passionate in your drive to push boundaries and create value;
  • You are a proactive and flexible person who can work autonomously and at the same time enjoys team work, improving ideas and proposals with peers, engaging the key people to get the right solution to serve the best interest of our merchants;
  • You have the ability to execute, to lead and manage time-sensitive, cross-functional tasks in a fast-paced, highly entrepreneurial environment with limited supervision;
  • You have 3 to 6 years of experience in a client -facing role, preferably in account management in complex enterprise software, technical infrastructure or financial services, or in the payments industry from a merchant side;
  • You are fluent in English and Spanish.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Madrid. It will require a relocation in case you live outside of Spain.


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Commercial careers

Our sales, marketing, design, and content teams increase awareness about our product, guide companies through the complex payments landscape, helping them find the best solution for their business.

More about Commercial ›

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