Support Operations & Tools specialist

Amsterdam

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Support Operations & Tools specialist

Adyen is looking for a Support Operations & Tools specialist in Amsterdam. This person will enable all operations (Merchant operations, Implementation management and more) & customer support teams at Adyen by improving ways of working and managing the supporting tools. 

You will be part of the Commercial Applications & Operations team. They look after the commercial and operational tech stack, with the goal to optimize and simplify ways of working and enable that with best in class tools. You are a fan of optimizing workflows, love working with and improving customer support tools, are extremely hands-on and focused on solving problems at a fast pace. Also you are a team player who loves interacting with support teams as a first point of contact to help on the spot, as well to better understand and improve their world in the long term.

What you’ll do

  • Process optimization: dive into the world of operations, get a better understanding of the teams’ ways of working and optimize and improve workflows. For instance by looking into how tickets should be routed efficiently to the best problem solver or how the right resources are automatically lined up when a customer reports a problem.
  • Tool Admin: Provide daily admin support such as managing profiles & roles, clean data, help with bug reporting and tracking, UAT and documentation. Help out in the monthly sprints with user requests.
  • User support: Provide first-line support to agents at Adyen via phone, web-based tools and email regarding commercial applications (Zendesk, Salesforce). Furthermore, you will troubleshoot, advise users about best practices and monitor user feedback. 
  • Train/ enable: Provide online and face-to-face trainings, onboard new users, communicate and document new features and initiatives, ensure user adoption and engagement.

 Who you are

  • You have 3+ years of working experience in operations, preferable in a customer support environment
  • You have admin experience with support tools such as Zendesk & Salefsorce
  • You enjoy optimizing ways of working and workflows
  • Helping others is in your DNA
  • You don’t fear rolling up your sleeves and doing things yourself.
  • You stick to your deadlines and promises.
  • Strong written and verbal communication skills in English are a must.
  • Experience in a fast paced technology driven company is a definite plus.

Our Diversity, Equity and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Operational careers

The engine of Adyen is stoked by our operational employees. They’re our legal experts, number crunchers, customer support team, recruiters, information security, HR, and communications specialists.

More about Operational ›

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