Key Account Manager, German speaker

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Key Account Manager

We’re looking for a new Account Manager to join our team in Berlin. You’ll be managing relationships with Adyen’s existing client base in the DACH area. You will not focus on new clients sales, however a part of your responsibilities is upselling Adyen’s products and services. With a strategic mindset and a hands-on approach, you’ll drive the growth for some of the world’s leading companies.

What you’ll do

  • Be the main point of contact for your merchants and proactively build relationships that are founded on trust and will last under pressure.
  • Identify beneficial and commercial opportunities with the merchant, and drive commercial growth of your merchant. 
  • Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape.
  • Work closely with the other Adyen offices around the globe on all levels and in all departments. Work with technical, legal, financial and sales teams to develop and understand the relevance of new features for merchants based on merchant needs
  • Co-operate with Adyen employees and resources on internal and customer facing projects.

 Who you are

  • Have a commercial mindset, with the ability to build merchant relationships, while also identifying mutually beneficial opportunities to drive commercial growth;
  • Comfortable with doing in depth performance analysis as well as business case and pricing modeling 
  • Comfortable in presenting to technical stakeholders about the nuances of payments as well as leading high level technical discussions
  • A strategic thinker with excellent project and escalation management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment
  • Strong interpersonal skills and the ability to develop strong working relationships at all organisational levels and functions, both inside and outside of Adyen;
  • Ability to interface seamlessly with a global multicultural team (culturally aware, adjusts communication style to audiences);
  • 3+ years relevant experience in a relationship management position with a focus on complex enterprise software, technical infrastructure or financial services (specifically payments).
  • Ability to work in a flat organization, where the titles not matter. 
  • You have full professional proficiency (written and verbal) in German and English 

Our Diversity, Equity and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Commercial careers

Our sales, marketing, design, and content teams increase awareness about our product, guide companies through the complex payments landscape, helping them find the best solution for their business.

More about Commercial ›

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