Policies and disclaimer

Cookie policy

  • Cookie policy

    Adyen NV (“Adyen” or “we”) wants to ensure that your visit to our website is smooth, reliable and as useful to you as possible. To help us do this, we use cookies to make our website relevant to your interests and needs.

  • What are cookies?

    Cookies are small text files that are automatically placed on your computer, tablet, mobile phone or other device (“device”) when you visit our website. They are stored by your internet browser and may contain basic information about your device or internet use. Your browser sends these cookies back to our website every time you revisit it, so we can recognize your computer or mobile device and personalize and improve your browsing experience.

  • What type of cookies do we use?

    The cookies we use fall into 3 categories. These categories are described below:

  • Essential and functional cookies

    Essential cookies are necessary for the proper functioning of our website and to help you access and move around our site and use all its features. We also use functional cookies, for example to remember your language preferences to save you the trouble of having to change these every time you enter our website. Without these cookies, our website would not work properly and you would not be able to use certain important features.

    Name

    _ALGOLIA

    Domain

    www.adyen.com

    Purpose

    This cookie provides the search feature for the website and provides you with relevant real-time results.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    __cf_bm

    Domain

    Cloudflare

    Purpose

    Bot management for our content delivery network

    Lifetime

    Duration of browsing session

    Technique

    Cookie


    Name

    JSESSIONID

    Domain

    www.adyen.com

    Purpose

    This cookie is used to track logged in users and allows us to, for example, prevent that you would have to re-enter your log-in details if a page is reloaded.

    Lifetime

    Duration of browsing session

    Technique

    Cookie


    Name

    __cfduid

    Domain

    www.adyen.com

    Purpose

    This cookie is used to identify trusted web traffic.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    consent_used

    Domain

    www.adyen.com

    Purpose

    This cookie is used to keep track of your consent to cookies.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    document_query

    Domain

    www.adyen.com

    Purpose

    This cookie keeps track of search queries.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    gdpr

    Domain

    www.adyen.com

    Purpose

    This cookie is used to keep track of your consent to cookies.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    lastUpdatedGdpr

    Domain

    www.adyen.com

    Purpose

    This cookie is used to keep track of your consent to cookies.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    lang_CNTRY

    Domain

    www.adyen.com

    Purpose

    This cookie remembers your language choice.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    RSMKT01

    Domain

    Adobe (Marketo)

    Purpose

    This cookie enables web forms to display

    Lifetime

    Session length

    Technique

    Cookie

  • Analytics cookies

    We use cookies to help us understand how visitors arrived at our website, how and how long they use it and how we can improve their experience. This type of so-called "analytics" cookies can provide us with information to help us understand which parts of our website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our sites and we also use them to help us monitor how our visitors reach our sites.

    We use Google Analytics to place and read cookies for the above mentioned use. We have changed our Google Analytics settings to further protect your privacy. For example, we have made sure that the last octet of your IP-address is invisible and have turned off the setting which allows sharing data with Google. We are also not using any other Google Analytics related cookie services which are offered by Google.

    Name

    _gaexp

    Domain

    www.adyen.com

    Purpose

    This cookie is used while running experiments on the website (such as A/B-testing) to identity which version of the website the visitor is seeing.

    Lifetime

    90 days

    Technique

    Cookie


    Name

    _ga

    Domain

    www.adyen.com

    Purpose

    This cookie is used to distinguish between visitors and how they use the website, which we use in order to improve our website.

    Lifetime

    2 years

    Technique

    Cookie


    Name

    _gat_UA-3072609-19

    Domain

    www.adyen.com

    Purpose

    This cookie is used to distinguish between visitors and how they use the website, which we use in order to improve our website.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    _gid

    Domain

    www.adyen.com

    Purpose

    This cookie is used to distinguish between visitors and how they use the website, which we use in order to improve our website.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    first_hit

    Domain

    www.adyen.com

    Purpose

    This cookie is placed upon the first visit to the website, which we use to identify, and distinguish between, first time visitors and returning visitors.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    document_referrer

    Domain

    www.adyen.com

    Purpose

    This cookie is used to see if visitors utilise our different websites (adyen.com, docs.adyen.com and support.adyen.com), with the purpose to track if visitors travel between these domains.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    referer_used

    Domain

    www.adyen.com

    Purpose

    This cookie is used to see how a visitor has reached our website (for example whether they have clicked on a link or advertisement).

    Lifetime

    1 day

    Technique

    Cookie


    Name

    _cfduid

    Domain

    .pingdom.net

    Purpose

    This cookie is used to identify individual clients behind a shared IP-address.

    Lifetime

    1 year

    Technique

    Cookie

  • Advertising, marketing and social media cookies

    We only place advertising, marketing and social media cookies if you have given us your permission to do this.

    Advertisement and marketing cookies collect information about your browsing habits in order to make our content and advertising as relevant to you and your interests as possible. These cookies are also used to help us measure the effectiveness of our advertising campaigns by tracking the number of clicks. The cookies are usually placed by third party advertising networks. They remember the websites you visit and use this information to give you access to interesting and exciting content on our website and to show you more personalized adverts when you visit other websites. These cookies also help improve your browsing experience, for example by helping to prevent the same advertisement from reappearing to you.

    Additionally, social media platforms such as Facebook and Twitter can use cookies to see if you are logged in and allow you to "like" content or forward it to your friends. Depending on your settings, these third parties may use your information for their own purposes, such as advertising. If you would like to know more how these social media platforms use data, please refer to the privacy notices of these platforms.

    Name

    _fbp

    Domain

    www.adyen.com

    Purpose

    This cookie is used by Facebook to deliver a series of advertisement products, such as real time bidding by third party advertisers.

    Lifetime

    90 days

    Technique

    Cookie


    Name

    _gcl_au

    Domain

    Google

    Purpose

    This cookie is used by Google to deliver a series of advertisement products, such as real time bidding by third party advertisers.

    Lifetime

    90 days

    Technique

    Cookie


    Name

    MUID

    Domain

    .bing.com

    Purpose

    This cookie is used to retarget website visitors on Bing.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    _EDGE_S

    Domain

    .bing.com

    Purpose

    This cookie is used to retarget website visitors via Bing.

    Lifetime

    Duration of the browsing session

    Technique

    Cookie


    Name

    MUIDB

    Domain

    .bing.com

    Purpose

    This cookie is used to retarget website visitors via Bing.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    IDE

    Domain

    .doubleclick.net

    Purpose

    Cookies used for our campaign manager.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    bcookie

    Domain

    .linkedin.com

    Purpose

    This cookie is used to retarget website visitors via LinkedIn.

    Lifetime

    2 years

    Technique

    Cookie


    Name

    UserMatchhistory

    Domain

    .linkedin.com

    Purpose

    This cookie is used to retarget website visitors via LinkedIn.

    Lifetime

    1 month

    Technique

    Cookie


    Name

    lidc

    Domain

    .linkedin.com

    Purpose

    This cookie is used to retarget website visitors via LinkedIn.

    Lifetime

    1 day

    Technique

    Cookie


    Name

    lang

    Domain

    .linkedin.com

    Purpose

    This cookie is used to retarget website visitors via LinkedIn.

    Lifetime

    For the duration of the browsing session

    Technique

    Cookie


    Name

    fr

    Domain

    .facebook.com

    Purpose

    This cookie is used to retarget website visitors via Facebook.

    Lifetime

    3 months

    Technique

    Cookie


    Name

    BizoID

    Domain

    .ads.linkedin.com

    Purpose

    This cookie is used to retarget website visitors via LinkedIn.

    Lifetime

    1 month

    Technique

    Cookie


    Name

    lang

    Domain

    .ads.linkedin.com

    Purpose

    This cookie is used to retarget website visitors via LinkedIn.

    Lifetime

    For the duration of the browsing session

    Technique

    Cookie


    Name

    _mkto_trk

    Domain

    .marketo.com

    Purpose

    This cookie is used to track website visitors’ behavior and to link a visitor to the recipient of an email marketing campaign, to measure campaign effectiveness. Tracking is performed anonymously until a user identifies himself by submitting a form.

    Lifetime

    2 years

    Technique

    Cookie


    Name

    _utm_stamp

    Domain

    www.adyen.com

    Purpose

    This cookie is used to record which marketing channels visitors have come to the website through, and passing these values on to Marketo after a form submission.

    Lifetime

    5 years

    Technique


    Name

    _hjDonePolls

    Domain

    Hotjar

    Purpose

    This cookie is placed to keep track of visitors that have previously completed a poll, to exclude these visitors from the same poll.

    Lifetime

    1 year

    Technique

    CookieCookie


    Name

    _hjIncludedInSample

    Domain

    Hotjar

    Purpose

    This cookie is used to analyze user experience on our website.

    Lifetime

    Duration of the browsing session

    Technique

    Cookie


    Name

    _hjid

    Domain

    Hotjar

    Purpose

    This cookie is used to analyze user experience on our website.

    Lifetime

    1 year

    Technique

    Cookie


    Name

    _hjIncludedInSessionSample

    Domain

    Hotjar

    Purpose

    This cookie is used to analyze user experience on our website.

    Lifetime

    Duration of session

    Technique

    Cookie


    Name

    _hjAbsoluteSessionInProgress

    Domain

    Hotjar

    Purpose

    This cookie is used to analyze user experience on our website.

    Lifetime

    Duration of session

    Technique

    Cookie


    Name

    _hjFirstSeen

    Domain

    Hotjar

    Purpose

    This cookie is used to analyze user experience on our website.

    Lifetime

    Duration of session

    Technique

    Cookie


    Name

    _hjTLDTest

    Domain

    Hotjar

    Purpose

    To analyze user in-page behavior - insures uniqueness of session

    Lifetime

    Duration of session

    Technique

    Cookie


    Name

    _uetsid

    Domain

    Bing

    Purpose

    To store and track visits across websites for Bing Ad Platform

    Lifetime

    1 day

    Technique

    Cookie


    Name

    _uetvid

    Domain

    Bing

    Purpose

    To store and tack visits across website and share with Bing Advertising platform

    Lifetime

    30 days

    Technique

    Cookie

  • Withdrawing your consent

    You can withdraw your consent to advertising, marketing and social media cookies by using our consent management tool, which you can find here

  • Managing your cookie settings and deleting cookies

    As explained above, we only place advertising and targeting cookies (including tracking cookies) if you have given us your consent for doing this. If you have given us your consent but would like the cookies that we have placed to be removed, you can do this by deleting them via your browser. Search for "cookies" under your web browser's “Help menu” or visit www.allaboutcookies.org for more information on how to do this. 

    You can also enable or disable (types of) cookies via your browsing settings. For example, you can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies. Most advertising networks offer you a way to opt out of advertising cookies. See the Digital Advertising Alliance Consumer Choice and Your Online Choices pages for useful information on how to do this.

    Please note that, if you choose to delete Adyen cookies, your access to some functionality and areas of our website may be degraded or restricted.

  • Further information about our use of data

    You can find more information about the way we handle personal data in our Privacy Policy.

  • Questions, comments or in need of help?

    If you have any questions or if we can help you with something, we would be happy to assist if you contact us at: https://support.adyen.com/hc/en-us/requests/new