Implementation Manager

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos and Spotify.

Implementation Manager

Our team in Milan is looking for an Implementation Manager to manage new implementations or enhancements of our quickly growing portfolio of merchants in Italy. This position is based in Milan and the ideal candidate is both merchant-focused and tech savvy. 

Experience in a technology driven company is a definite plus.

What you'll do

  • Solution design: Serve as the chief technical consultant for our merchants during their integration with Adyen, ensure the technical integrity and quality of their integration to ours;
  • Project management: Work closely together with the merchant and the various Adyen teams to guarantee a high quality project delivery;
  • Consultation: Consult with the merchant on how to optimize payments using the Adyen platform. Key focus areas will be multi-acquirer routing, optimisation of conversion rates, risk management, omni-channel payment acceptance integration (Ecommerce and POS), and many more.

Who you are

  • Communication: Excellent communication skills; comfortable with leading meetings with C-level contacts. Effective in communicating with both business and technical audiences;
  • Analytical skills: Able to come up with and clearly communicate very pragmatic and practical solutions to complex integration problems;
  • Knowledge: willingness to continuously learn innovative technical solutions in the Payments Industry;
  • Experience: A strong technical education/training coupled with experience in either payment technology, travel & hospitality or networked devices (Internet of Things);
  • Technical Skills: Experience with Web APIs and software development is needed (JS is a must and other backend languages a plus);
  • Language: Fluency in English and Italian is required for this position. 

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Tech careers

Since building our platform from scratch, our engineers have continuously been reshaping the payments landscape. We’re looking for people who can see the bigger picture and work towards it from inception to implementation.

More about Tech ›

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