Merchant Services Specialist


This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Merchant Services Specialist

The Adyen POS solution is driven by both our payment devices in-store and Adyen’s payments processing platform. We are looking for a Merchant Services Manager to help build and manage the different POS services we offer to our Merchants. The Merchant Services Manager is responsible for the delivery of all the POS services related to our POS terminals, such as deployment, installation and replacement services in the field.

What you’ll do

  • Service delivery: Support and implement processes to provide best in class delivery of our POS services to our merchants.
  • Service Management: Manage the services portfolio for existing merchants and expand our services to new merchants
  • Growth and Expansion: Help defining the POS services strategy in order to create a scalable framework for new and existing merchants.
  • Strategy execution: Drive the strategy execution and create internal awareness within the organization.
  • Partner Management: Work together with our partners in the field to provide the best service. 
  • Operational Excellence: Develop and implement initiatives to continuously improve the services we deliver to our merchants.

Who you are

  • Hands on: you are motivated to manage stakeholders in a fast-paced environment.
  • Pragmatic: you have strong problem-solving capabilities to take concrete action plans and execute against them while dealing with daily operational tasks.
  • Communicative: You can align and work with colleagues from different departments, countries and external relations such as suppliers and partners.
  • Willing to travel: a global organization means a global mindset.
  • Tech savvy: Enthusiastic about the adaptation of modern technology in Supply Chain Management & the services we offer, to bring these to the next level.

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.

The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Tech careers

Since building our platform from scratch, our engineers have continuously been reshaping the payments landscape. We’re looking for people who can see the bigger picture and work towards it from inception to implementation.

More about Tech ›

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