Product Manager - Customer Experience

Amsterdam

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Product Manager - Customer Experience

A remarkable customer experience is critical to sustained growth and our strategy in becoming the world’s most customer focussed financial technology platform in the payments industry. The candidate for this position brings a wealth of product strategy and customer discovery expertise to scale our business and enhance the value we deliver to our customers.

The Product Manager role is key in maintaining and expanding the product vision, strategy, and roadmap for our new web environment Adyen Help. You will play a significant role in delivering a winning product which will highly impact the experience of our users in one of the three main web domains. The ideal candidate has a proven track record in launching and managing successful online, customer facing web products.

What you’ll do

  • Build out the product strategy, core positioning, roadmap and planning for the launch of the Adyen Help to deliver a winning product
  • Take full ownership internally and externally of the Adyen Help and act as the single point of contact for the main sections (help center, education center, product updates and community)
  • Possess over a fundamental understanding of end-to-end customer experience, different target audiences, integration and dependencies, experience in financial
  • Be the driving force behind proper project tracking and the continual implementation of needed tasks; ensure that there is a source of truth for the tasks at hand
  • Monitor site and operational analytics and use data to measure the success of existing content and identify areas of improvement which can be translated into actionable outcomes
  • Scope a varying degree of projects, from small improvements and bug fixes to large changes in infrastructure and product. Be able to create a technical proposal that can be delivered to the developer for implementation

Who you are

  • You have 5+ years of experience with product or project development experience with the right balance of technical knowledge and business acumen
  • Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
  • Excellent communication skills with the ability to engage, influence and inspire partners and stakeholders to drive collaboration and alignment
  • High degree of organization, individual initiative and personal accountability
  • Passionate about on-going learning, especially in regards to industry best practice and new
  • technological opportunities that can be applied in your role
  • Experience working with web technologies, common programming languages, SSO or OAuth is a definite plus

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Product careers

Every team in Adyen has a product manager. Impactful multi-taskers, it’s their job to see each solution through the entire lifecycle - from conception to implementation to iteration.

More about Product ›

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