Business Analyst, Support


This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Business Analyst

We are looking for a Business Analyst to join our Support team in Amsterdam. In this role you will be working together with the Global Support team to build dashboards, expand our knowledge on customer data and improve the way we look at providing the best customer experience.

What you’ll do

  • Identify the necessary data required to address questions, extract the required data and perform analysis on Global Support metrics
  • Be the owner for any data interfaces such as Looker, Zendesk and Salesforce to help our Support teams with relevant data insights 
  • Work closely with the Zendesk product owner and build dashboards to support business decisions based on the analytics from the Support organization
  • Write LookML code for defining the way the tables are joined behind the scenes for optimizing Looker dashboard building
  • Writing ad-hoc queries in SQL for answering specific questions
  • You may also act as the owner/lead for other tools used within the operational teams

Who you are

  • You are a self-starter, with perseverance and a can-do attitude
  • You enjoy a fast-paced environment and skilled in structuring the unstructured
  • You have strong project management skills and able to clearly organize, structure and prioritize work
  • You have a strong delivery and work ethos, and always follows up
  • You feel comfortable writing queries in SQL
  • You have experience with BI tools (Looker and Zendesk Explore specifically are a plus)
  • Excellent in communication of complex data or technical functionality with commercial or client teams
  • You get a sense of achievement from solving problems, and from helping people; a great customer experience is at the heart of what you do
  • You love to work in an international environment, and to build relationships with global and multicultural teams

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.

The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Operational careers

The engine of Adyen is stoked by our operational employees. They’re our legal experts, number crunchers, customer support team, recruiters, information security, HR, and communications specialists.

More about Operational ›

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