CRM Reporting & Dashboarding specialist

Amsterdam

This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos and Spotify.

Salesforce Admin & Reporting Specialist

The Commercial Enablement group at Adyen has a mission to become the knowledge hub enabling commercial teams to run efficiently, effectively and in line with business strategies. We support the commercial organization by driving results.

In this role you will be part of the Commercial Operations & Tools team and our focus is:  Optimising commercial ways of working globally and equipping the commercial teams with a tech-stack they need to excel. 

As part of the team, your role as a Salesforce administrator has a strong focus on data quality and creating insights out of our CRM. Not only will you be involved in hands-on projects to improve our instance, you will own and drive impact through data quality initiatives and analytics. You will be able to connect the dots between all the different data points coming from Salesforce, other applications and our databases. Part of your responsibilities will be the maintenance of our internal commercial database (ensuring Salesforce data that we use in other BI tools (such as Looker) is in sync). You will also work with end users to support them with their reporting and dashboarding needs globally. This includes working with TableauCRM and as well as standard Salesforce reporting capabilities.

What you’ll do

  • Work as a Salesforce admin in our instance with respective tasks such as creating and building on workflows, process builders, flows, and other configurations
  • Prioritize and address requests from either Commercial teams or your own team members and deliver solutions
  • Continue evaluation of the current Salesforce instance, propose improvements and resolve any incoming issues
  • Improve and maintain data quality and structure. This applies to Salesforce, other applications and our commercial database ensuring that our Salesforce improvements lead to clean and consistent data in our reports and analyses
  • Develop a tactical plan to continuously and in a scalable way improve our reporting set-up as well as our folder structure
  • Create reports and dashboards for focused monitoring and analysis to support different commercial teams (Sales, SDR, Account Management, Customer Success and Partnerships) in Salesforce and TableauCRM (Einstein)
  • Partner with other Analysts across the business on initiatives ensuring we have a consistent and complementary approach to reporting
  • Create and run SOQL/SQL queries to be able to do data analysis

About you

  • Bachelor’s degree in Business, Economics, Information Systems, or a related quantitative degree field.
  • 2+ years of experience with Salesforce as an admin
  • Affinity with data architecture / database management / data analytics
  • ‘A roll-up your sleeves mentality’ to keep the salesforce instance and our data sources clean
  • Experience with reporting on data quality, tacking data pollution problems and mass uploads to improve data quality  
  • Experience with Tableau, TableauCRM, Einstein is a plus OR ambition to grow in that space
  • Experience with other BI tools is a plus
  • Experience in a company with a fast pace and lots of freedom is a big plus

Our Diversity, Equity and Inclusion commitments 

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.


The Adyen Formula

How we work together is guided by the Adyen Formula. These eight principles are not constant – but constantly evolving to keep pace with our merchants, our business and the growth of the team.

Learn more ›
Commercial careers

Our sales, marketing, design, and content teams increase awareness about our product, guide companies through the complex payments landscape, helping them find the best solution for their business.

More about Commercial ›

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